Friday, November 11, 2011

Wildgame Innovations Customer Service

First, I'd like to stop for a second and say thanks to all the Vets out there who fought for us. They allow me to step foot in the woods whenever I feel like it. They allow me to live my life as a free American. They've given me the choice and thankfully I am not forced to fight for our country. So a big thanks to all of you who have served in the military. Also those who are from military families, I know first hand how difficult that can be.

Now... on to a pleasant surprise in the woods camera industry.

On October 25th my woods camera was a year and a half old and shit the bed. In my opinion I said well, they're not the most durable cameras in the world and I didn't pay a ton of money for it. So I went out to Dick's Sporting Goods in Millbury and bought a new camera (the action camera). I e-mailed Wildgame Innovations customer support that night telling them of my problem. Turns out the one year warranty is expired. The customer service at Wildgame Innovations stepped it up!

They told me regardless of the one year warranty, to send in my n5c for a replacement model, which I was assuming was a refurb unit. WRONG AGAIN! This unit was a brand new infrared camera 5.0 mp, needless to say I was very impressed.

It's such a surprise to see a company respond to the customer this way. Normally you're screwed but Wildgame Innovations went above and beyond the call of duty (sorry for the Veteran's Day reference).

Thanks Wildgame... you guys are great. The next camera I will buy will be a Wildgame, as a token of appreciation.

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